Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

Our top 10 choices for the best auto dialer software.

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...

When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers and when to use them. When it comes to streamlining the efficiency and ...

VANCOUVER, Wash. - August 13, 2009 - Columbia Ultimate, an expert in technology and integrated solutions for the collection industry, today announced a partnership with IAT, a leading provider of call ...

The technology used to reach out to customers is undergoing a digital channel transformation, similar to the ongoing evolution from voice-only to digital-first inbound contact center interactions.

Whether you’re launching a new business or trying to grow from a very small one, it’s important to develop a lot of leads. Unfortunately, business development work can be time consuming and results ...

Aspect Software has released the Aspect Unison Predictive Dialer 7.1, their latest outbound call center update. The new version has some improved system maintenance features and expanded security ...

DULLES, Va.--(BUSINESS WIRE)--SER Solutions, Inc., the leading provider of call management solutions, today announced a new contract with International Community Marketing (ICM) in Florida for two new ...