The public release in November 2022 of ChatGPT has resulted in enormous interest in generative artificial intelligence (AI). But AI is an umbrella term for several technologies, and AI has already ...

While personalization has become table stakes in customer experience, the risks associated with it are becoming harder to manage. “When we first started seeing personalization, people often described ...

Intuit's generative AI strategy reflects the company's vision of helping consumers and small businesses be more competitive and confident in every financial decision they make. Core to that vision is ...

In the film Minority Report, Tom Cruise’s character John Anderton, having received a new pair of eyes, enters a Gap store and is greeted immediately (with the name of the eyes’ previous owner) by a ...