Luxury tour operator will support several projects under this initiative, starting with professional training for ...

ATLANTA, July 23, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Symphony, a SYKES company, a global ...

ATLANTA, GA--(Marketwired - June 06, 2017) - Jacada, Inc. (JCDAF), a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, ...

This latest release unleashes new customer analytics visualization tools to allow enterprises to battle customer service complexity and gain insights for continuous improvement of automation that ...

Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation ...

The combined solution enables organizations to assist contact center agents in real time, reducing average handle time, error rates and onboarding time ATLANTA, April ...

After Successfully Delivering Customer Service RPA Solutions to a Diverse Set of Five9 Customers in 2019, Five9 Awards Jacada at CX Summit ATLANTA, Nov. 12, 2019 (GLOBE NEWSWIRE) -- Five9, Inc. (FIVN) ...

Many customer service representatives (CSRs) are finding their jobs shifting underfoot, as products and services grow in both number and complexity. Not only are agents expected to solve issues, but ...

ATLANTA and HERZLIYA, Israel, Oct. 03, 2017 (GLOBE NEWSWIRE) -- Jacada, a leading global provider of digital and call center technology that delivers multi-channel experience and process automation to ...

Jacada, a provider of customer service technology, today announced the beta availability of Jacada Mobile Agent, its new mobile product offering. Designed with patent-pending technology to improve ...

ATLANTA--(BUSINESS WIRE)--Jacada Ltd. (Nasdaq: JCDA), a leading provider of customer experience management and process optimization solutions for customer service operations has announced that the ...

ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading ...