NEW YORK--(BUSINESS WIRE)--Aquant, an enterprise AI software vendor, has launched Service Co-Pilot, the latest generation of its customer experience offering. This new release, enhanced by generative ...

Microsoft this week announced that its Copilot for Sales and Copilot for Service "role-specific" generative artificial intelligence (AI) products are now at the "general availability" ...

Microsoft wants to help sales and service teams to be more productive, with the power of an AI copilot. At the Microsoft Ignite conference today, the tech giant unveiled a suite of innovative, ...

Intercom is doubling down on using artificial intelligence to improve customer service. The company is launching its Fin AI Copilot, giving every team of humans troubleshooting customer problems their ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

San Diego-based ChatSpark announces its Conversational AI platform featuring AI Agents, real-time AI Actions, and ChatSpark CoPilot, delivering measurable enterprise ROI through customer service ...

Customer Service Solutions, Q1 2026 report, as the firm doubles down on embedding AI across its enterprise software stack.

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...